Billing & Subscription
What is the Billing & Subscription page?
Section titled “What is the Billing & Subscription page?”The Billing & Subscription page shows your current brix plan, active user counts, and gives you access to manage your payment and billing details through the brix billing portal.
Where to find it
Section titled “Where to find it”Go to Manage → Subscriptions.
Your current plan
Section titled “Your current plan”The Subscriptions page shows:
- Your current subscription plan and billing period (monthly or annual).
- The number of active users in your workspace (field users and office users counted separately).
- A breakdown of your current subscription pricing based on usage.
Active users are calculated based on how many people have logged in during the current billing period.
Managing payment and billing details
Section titled “Managing payment and billing details”To update your payment method or view invoices, click Manage billing on the Subscriptions page. This opens the brix billing portal where you can:
- View and download past invoices.
- Update your credit card or payment details.
- See upcoming renewal dates.
Viewing billing history
Section titled “Viewing billing history”-
Go to Manage → Subscriptions.
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Click Manage billing to open the billing portal.
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Select Invoices or Billing history in the portal to view past charges.
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Click any invoice to view or download the details.
Frequently asked questions
Section titled “Frequently asked questions”How do I update my payment details?
Click Manage billing on the Subscriptions page to open the billing portal. Payment method updates are made through the portal.
When is my next billing date?
Your renewal date is shown on the Billing & Subscription page under your current plan details.
Can I downgrade my plan?
Contact brix support at support@brixco.io to discuss plan changes. Downgrades may affect access to some features depending on your plan.
Things to check
Section titled “Things to check”Billing page is not visible
You need the Billing permission in your permission group. Ask your workspace owner to update your permissions. See Permissions.
An invoice is missing from billing history
Invoices may take a short time to appear after a billing cycle. Contact support at support@brixco.io if an expected invoice is still missing after 24 hours.